Brilliant customer service
Stevens, Debra2010
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'Brilliant Customer Service' reveals how to keep the emotional scale tipped in your favour, why silence is never golden, how to turn complaints into opportunities, and provide a brilliant customer experience with little or no money. It includes real case studies from different types of businesses to illustrate the ideas.
Main title:
Brilliant customer service / Debra Stevens.
Author:
Imprint:
Harlow : Prentice Hall, 2010.
Collation:
xix, 187 p. : ill. ; 22 cm.
Notes:
Includes index.
Audience:
Specialized.
ISBN:
9780273738077 (pbk)0273738070 (pbk)
Dewey class:
658.8'12658.812
Local class:
658.812
Language:
English
Added title:
BRN:
584903
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