Service design for business : a practical guide to optimizing the customer experience
Reason, Ben, 1972-2016
Books, Manuscripts
'Service Design for Business' helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately.
Main title:
Service design for business : a practical guide to optimizing the customer experience / Ben Reason, Lavrans Løvlie, Melvin Brand Flu.
Author:
Imprint:
Hoboken, New Jersey : Wiley, [2016]©2016
Collation:
xi, 189 pages : illustrations (black and white) ; 24 cm
Notes:
Includes index.
ISBN:
9781118988923 (hbk)
Dewey class:
658.812
LC class:
HF5415.5
Language:
English
BRN:
1387194
More Information: