The customer rules : the 39 essential rules for delivering sensational service
Cockerell, Lee2013
Books, Manuscripts
Today it is no longer enough to simply provide a service - companies who want to stay in business must also provide impeccable service with such consistency, integrity and creativity that people who experience it will not only keep coming back for more, but recommend your business to their friends, families, and colleagues. 'The Customer Rules' is entirely focused on one ultimate goal: to help you, no matter what your position or job title, secure the most revenue-boosting asset you could wish for: a reputation for excellent service.
Main title:
Author:
Cockerell, Lee, author
Imprint:
London : Profile Books, 2013.
Collation:
xiv, 189 pages ; 22 cm.
Notes:
Includes index.
ISBN:
9781781251225 (pbk)
Dewey class:
658.8'12658.812
LC class:
HF5415.5
Local class:
658.812
Language:
English
Subject:
BRN:
1096315
More Information: